E mployee Engagement has achieved buzzword status. It is the cool thing to have, next to Big Data, AI, VR, and so on. But we're going to cut through the noise and give actionable tips and insight.
What Does It Mean?
For starters, “Employee Engagement,” is an indicative word; asking one simple question: how much does an employee care? Caring means how dedicated they’re to their job and company, and the work they produce. Engagement is measured in “want” not “need.” How much an employee wants to do their job, and not how much they need it.
How Do I Tell?
An engaged employee is someone who cares about the outcomes. They care whether or not their work positively impacts the company. They care about the quality of their work and add effort above and beyond. These people want to improve and be challenged. And likewise, not settle for mediocrity.
In contrast, a disengaged employee is someone who only cares about the process. They don't care about the results of their work, but instead the bare minimum process to complete it. To analogize this: if a disengaged employee were paid to play basketball, they would only care about shooting the ball, not if they make it.
To engage employees, it begins with having them care. This is the ultimate goal. But why does it matter if they care?
Coming soon: Why Is Employee Engagement Important?